General information only: This article is not legal, financial or recovery advice and does not replace advice from a qualified professional familiar with the facts.
Reconcile before demanding payment
The ledger should reflect invoices, receipts, credit notes, debit notes, returns, deductions and withholding entries. A mismatch can delay payment and weaken communication.
Seek a clear balance response
Share a dated statement of account and ask the debtor to confirm the admitted balance or identify specific disputed entries. Separate admitted and disputed amounts where possible.
Preserve the confirmation trail
Keep the email, signed statement, portal acknowledgment or message through which the balance was confirmed. Record the identity and authority of the person responding.
Use confirmation as part of the full file
A ledger confirmation is useful, but it should be read with the underlying invoices, order terms, delivery records and payment history.
Practical next step
Organise the invoices, ledger, order or agreement, delivery records and communication history. Use the CredEnd recovery calculator to identify document gaps, or submit the case for a confidential assessment.