Before you submit a case, know what to expect.
Clear answers about documentation, pricing, settlements, email acknowledgements and CredEnd’s professional role.
Recovery should start with clarity.
These answers are general guidance. Every matter depends on its facts and signed commercial terms.
What does CredEnd actually do?
CredEnd coordinates B2B invoice-recovery support, debtor communication, receivables reconciliation and client-approved commercial settlement discussions. We work from commercial records rather than promising an outcome.
Does submitting my case mean CredEnd has accepted it?
No. A submission creates an enquiry and a reference for internal follow-up. Acceptance, suitability, scope and fees are confirmed separately after a case review and, where applicable, written engagement.
Do you guarantee recovery or a timeframe?
No. Recovery and timing depend on case documents, disputes, debtor response, ability to pay and other circumstances. We cannot responsibly guarantee either.
Which documents should I provide?
Where available: invoices, latest ledger, purchase order or agreement, delivery or service-completion proof, payment records, credit notes and debtor communications. Upload copies only, not originals.
What if I do not have every document?
You can begin an enquiry with the information you have. Missing records may limit assessment or require more evidence before any engagement.
Can I send a case if the buyer disputes quality or deductions?
Yes. Describe the dispute transparently and upload relevant evidence, the customer complaint and your response. Our team will assess whether commercial reconciliation or settlement discussions are appropriate.
What fee does CredEnd charge?
Indicative percentage fees depend on the invoice financial year and the agreed commercial scope. Professional fees generally apply to the actual recovered amount or the agreed value of goods returned. GST on the fee is additional. Review the Pricing page and your written terms.
Does the calculator show the amount I will recover?
No. It calculates the fee and estimated net receipt under a hypothetical full-recovery scenario. The result is not a prediction or guarantee.
Who receives the website enquiry?
Case and contact enquiries are recorded for internal follow-up and notifications are addressed to business@credend.in. Actual email delivery also depends on a correctly configured mail service.
Will I approve instalments or settlement discounts?
Yes. Material settlement proposals, concessions or payment-plan terms remain subject to your express approval and applicable engagement terms.
Is CredEnd a law firm?
No. CredEnd, operated by Creditumfinis LLP, provides commercial recovery and settlement facilitation. Legal services, when required, are performed under separate arrangements by independent or empanelled advocates.
Do you have branches in every city mentioned on the website?
No. CredEnd coordinates nationwide matters through a centralised operation. City and state pages describe potential service coverage, not the presence of an office at every location.
How will my information be used?
Submitted information is used to review the enquiry, coordinate follow-up and provide services if engaged, subject to the Privacy Policy. Please share copies of relevant business records and avoid unnecessary personal information.
Have a question about your particular invoice?
Share the basic details and supporting records for a case-specific discussion.