Privacy Policy

1) Who we are

CredEnd is a B2B invoice recovery facilitation and settlement support platform operated by Creditumfinis LLP ("CredEnd", "we", "us").

2) Information we collect

• Contact details: name, email, phone number.
• Business details: company name, city, industry (if provided).
• Case information: invoice value (approx.), ageing, counterparty name, and brief recovery context shared in forms/messages.
• Technical data: basic device/browser information and IP address for security and analytics.

3) How we use your information

• To respond to enquiries and evaluate service suitability.
• To contact you regarding your request, onboarding, or status updates (email/phone/WhatsApp).
• To operate and secure the website, prevent abuse, and troubleshoot errors.
• To improve user experience and service delivery (aggregated insights).

4) Legal basis

We process information to respond to your request and for legitimate business interests such as security and service improvement. Where required, we rely on consent (for example, when you submit a form or request a call).

5) Sharing & disclosure

We do not sell personal information. We may share information with:

• Service providers (hosting, email, analytics) who support website operations.
• Professional partners (for example, empanelled advocates) only when required for a client-approved escalation and subject to engagement terms.
• Legal/regulatory authorities if required by applicable law.

6) Data security

We use reasonable administrative, technical and physical safeguards to protect information. However, no method of transmission over the internet is completely secure.

7) Data retention

We retain information only as long as necessary for the purposes described above, or as required by law/contract. Case records may be retained for audit and compliance.

8) Your choices

• You may request access, correction, or deletion of your information, subject to legal/contractual limits.
• You may opt out of non-essential communications by writing to us.

9) Cookies

We may use essential cookies and basic analytics to understand site performance. You can control cookies through your browser settings.

10) Contact

For privacy queries or requests, email business@credend.in with the subject “Privacy Request”.