Refund & Cancellation Policy

1) Engagement terms prevail

CredEnd operates as a B2B recovery facilitation and settlement support platform. Fees, success-fee terms, and any retainers (if applicable) are agreed separately with each client through proposals, emails or written engagement documents. If there is any inconsistency, the specific engagement document will prevail.

2) No automatic refunds once work begins

Unless expressly stated otherwise in your engagement terms, amounts paid are generally non-refundable once work has commenced, as resources are allocated and professional time is invested based on your mandate.

3) Case-by-case consideration

Any request for refund, adjustment, or credit may be considered on a case-by-case basis depending on the scope agreed, stage of execution, and the reasons provided. CredEnd may approve or decline such requests at its discretion.

4) Technical reversals & duplicate payments

Where online payment gateways are used, technical reversals, duplicate charges, or failed transactions are processed in accordance with the policies of the payment provider and banking partners. CredEnd will provide reasonable support and documentation to help you resolve such issues.

5) Cancellation

If cancellation is permitted under your engagement terms, it may be subject to notice periods, minimum billing, and recovery of out-of-pocket expenses incurred up to the date of cancellation.

Contact

For questions, email business@credend.in with your payment reference and case details.